"NetSupport ServiceDesk has made IT Support procurement and management a much easier process. Accountability and ownership of issues has greatly improved. The product was very easy to implement and users needed very little training before they were able to access the web interface to log their incidents. Now that we have a historical record of past issues, users can even search the ServiceDesk's knowledge base to check for a resolution to their problem before they log it."

"We recently updated to Service Desk 3.0 and as you can imagine there was a little bit of a learning curve. I called in asked a few questions and was set on the right path. I love the new product it is great! The workflow feature is amazing.
NetSupport truly does an outstanding job from development, sales and support. I could go on and on about all the new features I like but really wanted to email and say “GREAT JOB”.

"We were being inundated with requests from teachers asking for work to be done on the computer system within the school, we needed some way of recording and managing these requests. After looking at numerous products we decided on NetSupport ServiceDesk based on Internet reviews. NetSupport ServiceDesk has helped by allowing us to easily record jobs undertaken in the school by the ISS team and then reporting back to the School’s leadership team."

"NetSupport improved our functionality of working on remote computers, especially with the remote command prompt, file transfer, and chat functions. It has definitely saved us time from having to walk people through different things and ultimately from the users having to send in their computers as often. DNA has helped us keep users off of sites that could introduce harm into our network. We are also planning a software audit using the inventory program. ServiceDesk has helped our IT Department manage calls more efficiently especially since we have added more staff to the department."

"NetSupport DNA and Helpdesk have proved their worth many times over. Installation was straight forward and in next to no time DNA was providing me with a wealth of information about the Hardware and Software we have around the school. Armed with this information it has been so much easier to plan upgrades and using DNA's software distribution feature I can deploy new technology across the network in a matter of minutes." - Rob Rainey, Network Manager, Heatchote School, Chingford, Essex.

"We have been using NetSupport Manager and NetSupport DNA for a number of years now. Originally the reason for purchasing the NetSupport applications were the remote control features of Netsupport Manager. Gradually we have discovered the advantages of the hardware and software inventory facilities in DNA. It may sound crazy, but we can hardly imagine how our lives as a helpdesk operators would be without these tools that are now combined in NetSupport DNA. Missing the possibilities of controlling a computer from a distance while having an up-to-date inventory at hand has become almost unthinkable.

NetSupport Manager works great. I have multiple clinic sites with varying needs, the remote management feature works great. I also on occasion need to send out updates/patches to clients. The package distribution and creation tools make the job much simpler. I also like NetSupport DNA for keeping track of all of my hardware and maintenance/warranty contracts. We just recently setup the ServiceDesk module and it is working out great as well. It will be nice to start keeping accurate track of how long specific support tasks are taking and how many of the same kind we get on a regular basis. The solutions section will be nice as well so that employees can fix an issue on their own as long as we provide proper instructions within the solutions section.