Features

With the server installed on any Windows PC and utilising Microsoft SQL Server technology, NetSupport ServiceDesk can be accessed through a web browser by any user from their desktop or mobile device, helping to minimise the amount of system downtime whilst providing effective support for all users of IT assets.

Suited to any type of organisation, regardless of its size, NetSupport ServiceDesk supports the key areas of ITIL’s best practice framework: Incident, Problem, Change and Service Level Management. It also has the added benefit of integrating easily with our IT Asset Management (ITAM) suite, NetSupport DNA, and remote access solution, NetSupport Manager, to give support teams a complete network management toolkit.

NetSupport ServiceDesk is great for helping us identify patterns in the types of issues being reported … it has made a big difference to both the service we provide and how we manage reported issues.

– Warrington Collegiate