NetSupport ServiceDesk
Browser-based Helpdesk
Technology plays a vital part in any organisation’s success – and at the heart of any reliable and effective IT environment is the helpdesk.
Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
Key features
Intuitive browser-based console
Supports ITIL Incident, Problem and Change Management processes
Manage service level agreements
Fully customisable, multi-lingual interface
Automated incoming/outgoing email processing
Automated assignment and prioritisation
Powerful real-time management reports
Automated escalation processes
Custom report designer
Full integration with NetSupport’s Remote Access and Asset Management solutions
Searchable knowledge base and solution lookup
Active Directory integration
Pre-populated service request templates
Personalised Home and Exit pages for each operator
Optional Hardware/Software Inventory component
Plus much more!
What are the benefits of NetSupport ServiceDesk?
All-in-one solution
Suited to any type of organisation, regardless of size.
Customise to your needs
Boost productivity
Customers can use the self-service portal to find answers before logging a request.
Work smarter, not harder
All-in-one solution
Customise to your needs
Boost productivity
Customers can use the self-service portal to find answers before logging a request.
Work smarter, not harder
Manage customer satisfaction
Track and analyse trends
Evidence team success
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| Users Worldwide | Countries sold in |
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| Years of Development | Cups of coffee |