Check out our handy hints and tips to help you get the most out of NetSupport ServiceDesk!
Information is key to gauge the effectiveness of how support requests are being managed and maintained. NetSupport ServiceDesk offers the means to capture comprehensive statistics and create a wealth of real-time status reports – as well as a custom report designer, ensuring you are fully informed in order to make effective decisions.
The reports dashboard enables you to manipulate data to suit your specific needs. On-screen results are provided in a tabular and/or bar and pie chart format. Multiple reports can be presented side-by-side for easy comparison. This option is backed by a set of common status reports, provided as standard with the product. You can even create your own reports (containing HTML, text and supporting graphs) using the intuitive “drag and drop” custom report designer.
Interested in setting up NetSupport ServiceDesk for other departments to use?
To allow other departments such as site maintenance or reception to monitor and manage their requests via their own dashboards, our Support Team will work with you to help set it up. Simply enter your details in the form and tick the ‘NetSupport ServiceDesk for other departments’ box and a member of our team will be in touch.
For more information please get in touch with our team.