Evidence of Impact

NetSupport ServiceDesk is co-produced with organizations across a range of sectors to ensure it meets today’s and tomorrow’s challenges. From supporting new IT support processes and platform updates to changing working environments and more, NetSupport ServiceDesk’s helpdesk and ticketing tools are constantly reviewed and updated to help IT teams minimise downtime.

But don’t just take our word for it, check out the views and experiences from other organisations already using NetSupport ServiceDesk.

Sold in 120 countries
Countries sold in
21 years development
Years of development


Take a look at these comments from NetSupport ServiceDesk customers to discover the impact it has had in their organisations.

“We find ServiceDesk is easy to configure and don’t need to rely on any special development skills.”

Warwick District Council

“Very easy to configure and use and have no hesitation in recommending the product to others.”

Bradley Estates Agents

“NetSupport is a great company
that provides excellent
customer service.”

Albany State University

“NetSupport ServiceDesk gives us a very easy to use ITIL-based helpdesk system that is far cheaper than most competitors’ products. It absolutely fills out helpdesk requirements”

Warrington & Vale Royal College

“NetSupport ServiceDesk is a user-friendly solution with a good, clear user interface.”

HMP Lowdham Grange

“The System is easy to use and great support is provided by NetSupport. The Team are quick to respond on emails. Renewal process is very easy and requires minimum effort.”

Lloyds Pharmacy

“It can be as automated as you like and can log incidents automatically. During the time we have had it, we have it to provide support from the helpdesk for up to 20.000 users across the entire Trust.”

The Leigh Academies Trust

“NetSupport ServiceDesk is great for helping us identify patterns in the types of issues being reported … it has made a big difference to both the service we provide and how we manage reported issues.”

Warrington Collegiate

“Working in a school of over 1300 clients, NetSupport Software is a vital part of our daily work. Servicedesk provides us with a platform to host our ongoing faults, machine repairs and interaction with our parents.”

Longdon Hall School

“It’s really good. We’ve had it for a number of years and we very rarely have to call support because it just works and does what it says on the tin. It is definitely a solution to try. It is easy to use.”

Mossbourne Federation