NetSupport ServiceDesk

Browser-based Helpdesk

Technology plays a vital part in any organisation’s success – and at the heart of any reliable and effective IT environment is the helpdesk.

Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.

Key features

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Intuitive browser-based console

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Supports ITIL Incident, Problem and Change Management processes

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Manage service level agreements

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Fully customisable, multi-lingual interface

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Automated incoming/outgoing email processing

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Automated assignment and prioritisation

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Powerful real-time management reports

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Automated escalation processes

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Custom report designer

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Full integration with NetSupport’s Remote Access and Asset Management solutions

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Searchable knowledge base and solution lookup

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Active Directory integration

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Pre-populated service request templates

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Personalised Home and Exit pages for each operator

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Optional Hardware/Software Inventory component

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Plus much more!

What are the Benefits of NetSupport ServiceDesk?

All in one solution
Suited to any type of organisation, regardless of size.
Customise to your needs
Easy customisation of many key features within the solution.
Boost productivity

Customers can use the self-service portal to find answers before logging a request.

Work smarter not harder
Create rules or set ticket prioritisation and categorisation manually.
All in one solution
Suited to any type of organisation, regardless of size.
Customise to your needs
Easy customisation of many key features within the solution.
Boost productivity

Customers can use the self-service portal to find answers before logging a request.

Work smarter not harder
Create rules or set ticket prioritisation and categorisation manually.
Manage customer satisfaction
The customer-friendly self-service portal allows users to check and review the status of their incident.
Track and analyse trends
Quickly identify recurring issues or trends in the type of incident being logged and spot potential problems before they emerge.
Evidence team success
A range of real-time status reports ensures you have accurate, up-to-the-minute stats.

NetSupport ServiceDesk is a user-friendly solution with a good, clear user interface.

HMP Lowdham Grange

Great for helping us identify patterns in the types of issues being reported … it has made a big difference.

– Warrington Collegiate

We find NetSupport ServiceDesk is easy to configure and we don’t need to rely on any special development skills to do so.

– Warwick District Council
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Users Worldwide Countries sold in
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