Keep downtime to a minimum and save up to £500 with NetSupport’s helpdesk and ticketing solution!
Technology plays a vital part in any school’s or business’s success and at the heart of any reliable and effective IT environment is the helpdesk.
NetSupport ServiceDesk provides the processes needed to help you effortlessly track, organise, manage and answer your organisation’s toughest support challenges – and with our latest offer, you can boost your customer service to ‘awesome’!
Get a 3 Operator Starter Pack for only £500 – includes unlimited end-users (retail price is £1000)
Get 1 additional Operator for only £125 (retail price is £250)
Offers end on the 28th of May 2019.
Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. Plus it also supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
Key features include:
- Intuitive browser-based console
- Supports ITIL Incident, Problem and Change Management processes
- Manage service level agreements
- Fully customisable, multi-lingual interface
- Automated incoming/outgoing email processing
- Automated assignment and prioritisation
- Automated escalation processes
- Powerful real-time management reports
- Custom report designer
- Searchable knowledge base and solution lookup
- Pre-populated service request templates
- Personalised Home and Exit pages for each operator
- Active Directory integration
- Optional Hardware/Software Inventory component
- Full integration with NetSupport’s Remote Access and Asset Management solutions